Case Study: Kal Tire achieves improved sales, loyalty, and fewer returns with OSF Digital and Salesforce Commerce Cloud

Kal Tire boosts loyalty and cuts returns with OSF Digital

Kal Tire, Canada's largest independent tire dealer, needed to enhance its online customer experience with better product visualization, personalization, and appointment booking services. The challenge was to go beyond traditional industry standards to improve service and support. OSF Digital was engaged to address this need using Salesforce Commerce Cloud.

OSF Digital replatformed Kal Tire's website to Salesforce Commerce Cloud and performed a complex, first-of-its-kind integration with the company's Retail.net POS system. This solution provided a sophisticated appointment booking tool with geolocation and a guided product selection path. OSF Digital helped Kal Tire achieve increased customer loyalty, fewer returns, and improved sales goals.

Kal Tire