Case Study: Jeld-Wen boosts B2B digital sales with OSF Digital and Salesforce Lightning B2B Commerce

Jeld-Wen launches B2B commerce in 3 months with OSF Digital

JELD-WEN UK, the UK's largest manufacturer of timber windows, doors, and stairs, lacked an ecommerce platform and was unable to offer a differentiated self-service experience to its B2B customers. The company engaged OSF Digital to launch a B2B commerce platform in its European markets to streamline order processing, drive client engagement, and increase sales revenue.

OSF Digital implemented Salesforce Lightning B2B Commerce as an MVP website for France and the UK within three months, integrating it with JELD-WEN's existing Salesforce Sales Cloud and ERP. The solution provided customer-centric features like country-specific catalogs and order templates. The results included high customer satisfaction, a faster-than-expected rollout plan for 15 additional countries, and positioned JELD-WEN to increase online sales, reduce internal overhead, and enhance sales performance reporting.

Jeld-Wen