Case Study: Domaine Chandon achieves enhanced ecommerce and subscription experiences with OSF Digital

Domaine Chandon boosts ecommerce with OSF Digital and 40+ years of wine heritage

Domaine Chandon, a California sparkling wine producer, was operating on a WordPress site that couldn't meet its ecommerce performance expectations. The site lacked features to drive conversion and a robust membership program, which caused customer churn. It also required significant IT support and did not provide the granular customer data needed for personalization. To address this, they partnered with vendor OSF Digital.

OSF Digital replatformed Domaine Chandon onto Salesforce Commerce Cloud and implemented a custom Club Chandon subscription program. This solution allowed members to subscribe to recurring, customizable wine shipments and access exclusive benefits. The work by OSF Digital improved the performance of the ecommerce offering, empowered the brand to provide exclusive customer experiences, and was directly reflected in the company's online growth.

Domaine Chandon