Case Study: DHL achieves safer, more efficient claims management with Origami Risk RMIS

DHL Using Origami Risk’s to Drive Safety, Efficiency, and Reduce Claims Costs in UK and Ireland

DHL, a global logistics leader, sought to improve its claims operations and safety culture in the UK and Ireland by centralizing its loss data. The company needed more robust capabilities for data capture, sharing, and analytics to reduce claims costs and drive efficiency. To meet this challenge, DHL partnered with Origami Risk to implement its cloud-based risk management information system (RMIS), claims management, and policy management tools.

Origami Risk’s solution provided a centralized platform for DHL to capture, analyze, and share claims data in real-time. A key innovation was the integration of daily video feeds from dash-cams in DHL's fleet, which automated and accelerated accident reporting. The implementation by Origami Risk led to dramatic improvements in data analytics, safety initiatives, and claims processing efficiency. This enabled DHL to allocate loss costs more effectively, identify best practices, and expand the successful system to its operations in Eastern Europe.

DHL

Julian Thomas

Risk Analysis & Loss Prevention Manager