Case Study: Compass Coffee boosts subscription revenue by 122% with Ordergroove

Compass Coffee amps up total revenue by 122% with prepaid subscriptions

Compass Coffee, a leading coffee roaster with 22 cafe locations, wanted to grow its subscription business while delivering a seamless customer experience that matched the quality of its in-store service. Its previous subscription platform lacked the flexibility to support custom experiences, manage orders smoothly, or reduce the support burden on its team.

To solve this, Compass Coffee migrated to Ordergroove and launched a more flexible subscription experience, including prepaid subscriptions, strike-through pricing, easier subscription management, and advanced analytics. With Ordergroove, Compass Coffee increased total subscription revenue by 122%, grew active subscribers by 173%, improved prepaid subscription retention by 73%, and generated 30% higher lifetime revenue from prepaid subscribers.

Compass Coffee

Joel Shetterly

Head of Brand