Case Study: Swisscom achieves growth and customer engagement with Oracle Digital Experience for Communications

Swisscom boosts growth, customer engagement with Oracle

Swisscom, Switzerland’s leading communications provider known for rapid innovation and sustainability, sought new B2B and B2C growth opportunities but needed its business and operations support systems to reliably support those models and deliver seamless customer experiences across channels.

Swisscom deployed Oracle Digital Experience for Communications, a cloud-based platform that enables personalized, omnichannel engagement and easy interoperability between systems. The implementation aims to improve assisted and unassisted customer experiences, deliver 360-degree customer insight, reduce operational costs to free funds for new investments, and eliminate redundancies by standardizing on a single end-to-end architecture.

Swisscom

Alexander Mohri

Head of Infrastructure Products and Sales B2B