Case Study: TNT Brasil boosts sales and improves service with Oracle Service Cloud

TNT Brasil Gains Visibility into Delivery Services and Boosts Sales with Real-Time Monitoring and Expanded Insight

TNT Brasil, Brazil’s largest courier delivery services company, needed better visibility into customer inquiries and freight status across multiple communication channels. The company also wanted faster responses to customers, stronger email marketing execution, and better sales territory and account management. Oracle Service Cloud and Oracle Sales Cloud were selected to support these needs.

With Oracle Service Cloud, TNT Brasil centralized customer interactions, created an alert system for delivery delays and issues, and improved service team productivity with a 360-degree customer view. Oracle also helped the company improve marketing and sales coordination, support client visit planning, and give managers real-time visibility into sales progress. TNT Brasil attended more than 95 percent of calls in the Service Level Agreement and deployed the solutions in a few weeks, going live with Oracle Sales Cloud in August 2015 and Oracle Service Cloud in September 2015.

TNT Brasil

Fabiano Fracao

Operations and IT Director