Case Study: Spread improves field service dispatching and customer satisfaction with Oracle Service Cloud

Spread Automates Field Service Dispatching and Management, Improves Staff Productivity and Customer Satisfaction with Oracle Service Cloud

Spread, one of Brazil’s leading IT solutions providers, needed a better way to automate and optimize field technician dispatch across dozens of locations in Brazil’s 26 states and the Federal District. The company also wanted to improve the speed and accuracy of information collected during customer visits, reduce time spent on phone calls and text messages, and better separate travel time from service time.

Oracle Service Cloud helped Spread automate route planning and technician dispatching based on service type, region, and availability. The solution gave managers a centralized view of field technicians, real-time location tracking, smartphone updates, and stronger reporting, which improved productivity, reduced phone bills, and supported on-time arrivals and better customer satisfaction.

Spread

Alessandro Gushiken Passianoto

Operations Manager