Case Study: Securitas Direct improves productivity and customer service with Oracle Service Cloud

Securitas Direct Quickly and Accurately Delivers its Services with Oracle

Securitas Direct, an alarm company serving homes and businesses in Spain and Europe, wanted to improve customer service, increase efficiency, and synchronize its in-house workforce management tool with a SaaS system. The company evaluated market options and chose Oracle Service Cloud, including Oracle Field Service Cloud Service, to better support its service operations.

With Oracle Service Cloud and Oracle Field Service Cloud Service, Securitas Direct reduced the time needed to process information from the field and delivered versions and releases faster. Oracle also helped improve traceability, control, workforce management, and customer service through features such as communication channel notifications and self-service appointment management, with 1,050 users in Spain and 144 users in France.

Securitas Direct

Ana Pilar Pérez del Cura

Customer Service Platform Manager IT