Case Study: PC Arts Argentina reduces repair costs and time with Oracle Service Cloud

PC Arts Argentina Transforms its Post-Sales Services with Oracle

PC Arts Argentina, a manufacturer of personal and business computers and accessories headquartered in Buenos Aires, needed to improve its post-sales services as the business expanded. The company wanted better traceability in repair processes, faster equipment repair times, and a more efficient way to manage service work for customers. It worked with Oracle Service Cloud to address these needs.

Oracle Service Cloud helped PC Arts Argentina automate repair records, centralize information, and give managers and customers real-time visibility into each step of the process. The company said it reduced repair service costs by 40% and shortened equipment repair time by 35%, while also improving customer satisfaction. PC Arts Argentina reported that 91% of clients would recommend its post-sales services.

PC Arts Argentina

Alejandro Galafassi

Service Manager