Case Study: ONVZ improves customer service and reduces costs with Oracle Service Cloud

ONVZ Optimizes Insurance Services with Oracle

ONVZ, an independent health insurance specialist in the Netherlands, wanted to improve insurance services by integrating front- and back-office operations. The company aimed to reduce time-to-market, lower overhead, and give contact center agents better access to current policy and claims data. It turned to Oracle Service Cloud and Oracle Health Insurance Connect to Back Office to support those goals.

With Oracle Service Cloud and Oracle Health Insurance Connect to Back Office, ONVZ standardized core insurance processes, automated incoming emails, and gave more than 70 call center representatives a 360-degree view of each policyholder. Oracle helped ONVZ improve customer service, increase agility, support compliance, reduce cost of ownership, and accelerate time-to-market for new health insurance products.

ONVZ

Marco Saas

CFO