Oracle Service Cloud
76 Case Studies
Mitsui Sumitomo Insurance Increases FAQ Site Visit by 7x, Improves Call Center Efficiency, and Achieves Highest Customer-Experience Certification
A Oracle Service Cloud Case Study
Case study about Mitsui Sumitomo Insurance Company, Limited working with Oracle Service Cloud.
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Mitsui Sumitomo Insurance Company, Limited
Takayoshi Iwamae
Manager, Contact Center Planning Department