Oracle Service Cloud
76 Case Studies
Mitsui Sumitomo Insurance Increases FAQ Site Visit by 7x, Improves Call Center Efficiency, and Achieves Highest Customer-Experience Certification
A Oracle Service Cloud Case Study
Case study describing how Mitsui Sumitomo Insurance Company, Limited used Oracle Service Cloud
Open case study document...
Mitsui Sumitomo Insurance Company, Limited
Takayoshi Iwamae
Manager, Contact Center Planning Department