Case Study: Energypac Power Generation unifies customer and employee data with Oracle Service Cloud

Energypac Power Generation Unifies Customer and Employee Data Across All Business Divisions to Improve Project Efficiency and Support Future Growth

Energypac Power Generation Ltd., a leading power engineering company in Bangladesh, had siloed legacy systems across its sales and service functions. The company lacked visibility into complete customer information and project data, which slowed decision making, delayed responses to customer requests, and made it harder to retain scarce power engineering talent.

To address these issues, Energypac Power Generation adopted Oracle Sales Cloud, Oracle Service Cloud, and Oracle Human Capital Management Cloud to unify customer and employee data across its business divisions. With Oracle Service Cloud and the other Oracle applications, Energypac expects faster and more consistent responses to customer needs, better service quality, and support for business growth.

Energypac Power Generation

Monir Uddin

Head of Information Technology