Aditya Birla Online Fashion Reduces Call-to-Order Ratio by 33%, Achieves 20% Less Call Handling Time than Industry Average, and Improves Service

A Oracle Service Cloud Case Study

Case study about Aditya Birla Online Fashion Pvt., Ltd working with Oracle Service Cloud.

Aditya Birla Online Fashion Pvt., Ltd

Vikram Bhat

Chief Product Officer


Oracle Service Cloud

76 Case Studies