Case Study: The Duck Store achieves unified inventory visibility, faster fulfillment and 30% higher online order value with Oracle NetSuite

University of Oregon Duck Store Takes Flight

The Duck Store is the University of Oregon’s bookstore with 15 campus locations and an online shop selling textbooks, apparel and supplies. It was operating on separate systems for textbook sales, general merchandise and ecommerce, forcing staff to manually upload orders daily, creating inventory inaccuracies, fragmented customer carts and difficulty managing peak demand on game days.

The store consolidated financials, ecommerce, POS and textbook workflows onto NetSuite (ERP, SuiteCommerce Advanced and Point of Sale), creating a single source of real-time inventory and sales. The unified platform eliminated manual uploads, doubled inventory turns, sped fulfillment, enabled a single shopping cart and increased average online order value by 30% while reducing single-page bounce rate by 25%; same-day pickup for noon orders will be added.

The Duck Store

Alex Lyons

Strategic Technology Team Leader