Case Study: That Pet Place achieves multichannel growth and boosts efficiency with Oracle NetSuite

That Pet Place Scales Its Multichannel Retail Business with NetSuite

That Pet Place, a Lancaster, Pa.–based multi-channel retailer of aquarium and pet products, faced visibility and productivity problems with its legacy Systemax PCS platform. The old system lacked robust accounting and financial reporting, forcing staff into spreadsheet-based workarounds and requiring expensive IT resources to manage and update its ecommerce site.

That Pet Place implemented NetSuite (ERP, CRM, SuiteCommerce Advanced, Inventory) with Valogix demand planning and eBizNET warehouse management. The integrated solution delivered real-time reporting, a single customer view across web, store and call center, and allowed back-office staff to manage ecommerce. Results included >10% lower inventory carrying costs, 30% faster order processing, streamlined procurement of ~20,000 SKUs from 250 suppliers, stronger B2B growth, and a highly adopted loyalty and marketing program.

That Pet Place