Case Study: Miles Partnership achieves rapid ROI and scalable growth with Oracle NetSuite

Sustaining Growth, Miles Partnership Brings in Those with Wanderlust

Miles Partnership, a Sarasota-based marketing and advertising agency serving the travel and tourism industry, had grown rapidly—doubling in size after a 2011 acquisition and sustaining double-digit growth—but was hampered by a legacy Microsoft Dynamics ERP, two patched billing systems and heavy Excel/manual work. The fragmented systems created operational risk, poor visibility and limited scalability as the company prepared for further expansion.

Miles implemented NetSuite ERP and NetSuite Advanced Revenue Management (choosing it over Intacct), plus a Salesforce connector and custom billing script to automate event-based and fee-for-service billing and Advanced Revenue Recognition to streamline revenue booking. The single cloud database delivered ROI within six months, simplified finance operations, and positioned the business to scale domestically and internationally using NetSuite OneWorld.

Miles Partnership

Dianne Gates

Chief Financial Officer