Case Study: Spectronics achieves improved customer service, higher marketing ROI and international integration with Oracle NetSuite OneWorld

Spectronics Relies on NetSuite OneWorld for Improved Customer Service, Increased Marketing ROI, and International Integration

Spectronics, a 30-person Australian provider of education, healthcare and retail products based in Underwood, Queensland, had outgrown its mix of Microsoft Office, Outlook customizations and QuickBooks. Departmental data silos, a VPN that bottlenecked multi-user access, and manual hunts for customer information made service slow and limited the company’s ability to differentiate in a competitive market.

Spectronics implemented NetSuite OneWorld to provide a single, always-available web platform with end-to-end integration and SuiteCloud customization. The change removed VPN constraints, gave support and consultants complete customer histories for faster service and warranty handling, improved marketing ROI through better CRM targeting, and enabled tax-compliant international consolidation and easy Asia/Pacific expansion—while SuiteTalk keeps fulfillment and workflows synchronized across systems.

Spectronics

Keiran O'Leary

Systems Manager and NetSuite Administrator