Case Study: SolidSurface.com achieves 25% annual growth and streamlined order fulfillment with Oracle NetSuite OMX

SolidSurface.com Finds a Solid Growth Foundation with NetSuite OMX

SolidSurface.com, a Tucson-based retailer and wholesale distributor of countertop sheets, sinks and related products, needed an order-management platform to automate workflows and support rapid growth for its overstock/discontinued model. Manual processes couldn’t handle the complexity of B2C and expanding B2B sales, drop-shipping requirements and increasing order volume, so the company sought a scalable solution to improve fulfillment speed, visibility and cost-efficiency.

SolidSurface.com selected NetSuite OMX (over alternatives like Microsoft Dynamics GP and Stone Edge) for its drop-ship and fulfillment capabilities, cloud architecture and integrations with the company’s Magento site, PIM and ReadyShipper. NetSuite OMX automated order and supplier workflows, provided real-time drop-ship tracking, and unified customer and purchase histories—helping the company handle ~250 orders/month, work with about 50 suppliers (with ~70% drop-shipped orders), avoid new hires and achieve up to 25% annual revenue growth since 2008.

SolidSurface.com