Case Study: ReSource POS achieves streamlined service delivery, reduced costs, and rapid ROI with Oracle NetSuite

ReSource POS - Customer Case Study

ReSource POS, a Chicago-based point-of-sale systems provider founded in 2003, expanded nationwide but struggled with manual dispatching, paper work orders and inconsistent documentation as its service arm grew. The company needed a scalable way to streamline field service operations and position its service organization for further growth.

ReSource POS implemented NetSuite for core business operations and added FieldAware from SuiteApp to handle mobile dispatching and work-order management. The integration boosted dispatcher and technician efficiency, improved real-time scheduling and response times, and produced more accurate job documentation and quotes—driving quicker revenue capture (an extra $1,500 identified in the first week) and delivering a rapid ROI in about three months while substantially cutting costs.

ReSource POS

Thomas Catania

ReSource POS