Case Study: Jetline achieves doubled order-entry capacity and 63% reduction in order processing time with Oracle NetSuite

Promotional Products Supplier Jetline Takes Flight with NetSuite

Jetline, a Gaffney, S.C.–based wholesale distributor and manufacturer of promotional products, faced rising costs and delays from paper-based, manual order-to-cash processes and siloed systems (legacy ERP and Salesforce) that left production, inventory and order management without visibility or integration—hindering growth and increasing error risk.

By implementing NetSuite (Inventory Management, CRM, Work Orders & Assemblies) with heavy customizations, OzLINK barcode/shipping, and integrations to Magento and partner tools, Jetline automated workflows and real-time inventory sharing. The outcome: order entry capacity more than doubled with no added staff, departmental order processing time fell 63%, sales returns dropped 32% and scrap decreased 26%, while visibility, concurrent departmental workflows and mobile CRM enabled faster, more accurate fulfillment and better supplier/distributor collaboration.

Jetline