Case Study: POS Supply Solutions achieves real-time visibility and modern B2B ecommerce with Oracle NetSuite

POS Supply Solutions Leverages the Power of Real-Time Data with a Unified Cloud Platform

POS Supply Solutions is a small Danvers, Mass. distributor of point-of-sale and transaction supplies that outgrew its original Excel/QuickBooks setup. As the business expanded it needed a modern B2B ecommerce experience and a unified system—its disconnected, legacy tools could no longer support accurate ordering, inventory visibility, or scalable online sales.

POS Supply moved to a unified NetSuite cloud suite (ERP, CRM, Advanced Inventory, SuiteCommerce Advanced and Bronto), creating a single source of truth for customer, order, inventory and financial data. The change eliminated maintenance and hosting fees, freed staff from technical work, and improved the online buying experience—bounce rates fell 40%, page visits nearly doubled, and homepage/catalog load times dropped from 4.8s to 3.05s—while real-time inventory across warehouses and 3PLs simplified shipping, drop-shipping and specialized order workflows.

POS Supply Solutions

Mark Fitzgerald

COO