Case Study: Philz Coffee achieves 400% revenue growth and scalable cloud operations with Oracle NetSuite

Philz Coffee Brews Business Success with NetSuite

Philz Coffee, a San Francisco–based specialty coffee retailer, was outgrowing its entry-level QuickBooks system and struggling with manual inventory replenishment, slow reporting, and cumbersome supplier and corporate-customer transactions as it expanded across the Bay Area. The company needed a scalable, integrated platform to support rapid retail, wholesale and ecommerce growth while maintaining its customer-focused, hand-crafted approach.

Philz implemented NetSuite’s cloud ERP—including financials, inventory, order management, SuiteCommerce, billing and light manufacturing—to centralize processes and gain real-time visibility across stores and a 20,000 sq ft warehouse. The solution streamlined procurement and fulfillment, empowered store reordering, provided on-demand dashboards and supported wholesale and web sales; as a result Philz reports a 400% revenue increase since May 2010, growth to 30+ shops and more than 100 wholesale customers while avoiding heavy IT costs and future upgrade disruption.

Philz Coffee