Case Study: Vet-N-Pet Direct achieves 120% profit growth and 50% more orders with Oracle NetSuite SuiteCommerce

NetSuite SuiteCommerce Helps Online Veterinary Retailer Grow by 120 Percent

Vet‑N‑Pet Direct, an online veterinary retailer in Queensland, Australia, was experiencing rapid growth that outpaced its legacy systems (MYOB, X‑Cart and Excel). Manual processes left the company with poor visibility into performance, inefficient inventory and courier handling, limited order tracking and weak customer segmentation—hindering ecommerce plans and customer service.

Deploying NetSuite SuiteCommerce as a single cloud platform for ecommerce, financials, order and inventory management, CRM, marketing and fulfillment automated stock reordering, streamlined multi‑channel order lifecycles and enabled real‑time order tracing. The result: 120% growth in profitability, a 50% increase in order volumes, SKUs expanded from 3,300 to 8,500 without adding IT headcount, faster customer service and a scalable foundation for regional and international omnichannel expansion.

Vet-N-Pet Direct