Case Study: Smartsheet achieves scalable automated subscription and usage-based billing with Oracle NetSuite SuiteBilling

NetSuite SuiteBilling Provides Transformational Opportunity Amidst Smartsheet’s Rapid Growth

Smartsheet, a Bellevue-based SaaS leader for managing and automating collaborative work, experienced explosive growth—doubling revenue each of the last three years and reaching 10 million registered users—which exposed limits in its accounting systems and forced manual, inefficient workarounds, including the physical entry of every invoice.

To address this, Smartsheet implemented NetSuite OneWorld and SuiteBilling (choosing them over Microsoft Dynamics and Intacct) for scalable revenue recognition, international support, and automated billing. SuiteBilling enabled subscription and usage-based billing plus a self-service model for smaller customers, eliminating manual invoicing, improving visibility, and supporting continued expansion across enterprise and SMB segments.

Smartsheet

Mark Mader

CEO