Case Study: Waugh Infrastructure Management achieves sustained 40% annual growth and significant cost savings with Oracle NetSuite (NetSuite OpenAir)

NetSuite OpenAir Helps Consulting Firm Cut Costs While Growing at 40% Yearly

Waugh Infrastructure Management, a Timaru, New Zealand–based consulting firm growing revenues about 40% annually, faced resourcing constraints and lost billable days due to poor time-and-expense tracking, spreadsheet-based reporting, and manual data entry errors that limited their ability to take on new work and accurately report progress to clients.

Waugh implemented NetSuite OpenAir (integrated with MYOB), gaining real-time dashboards and accurate project and time tracking. The solution paid for itself within six months, increased billable hours (saving thousands annually), replaced Salesforce CRM (saving ~$2,000/year), eliminated administrative overhead of a full-time role, and improved project delivery and client satisfaction.

Waugh Infrastructure Management