Case Study: Browns Shoes achieves faster fulfillment and higher customer satisfaction with Oracle NetSuite (NetSuite OMX)

NetSuite is the Right Fit for Browns Shoes

Browns Shoes, a Montreal-based retailer of international designer shoes, leather goods and accessories, faced fragmented order and customer data, time-consuming manual order processing, ad-hoc reporting, and difficulty modifying orders across multiple sales channels—making order preparation and customer service cumbersome.

Implementing NetSuite OMX integrated with the Demandware ecommerce system centralized order management and automated workflows, providing end-to-end visibility and scalability for up to 1,000 daily orders. As a result, 95% of orders now ship within 1–3 days, order accuracy, tracking and customer notifications improved, returns fell, payment pre-authorization reduced risk, staff were refocused on service, and Browns plans to extend the solution to 55 retail locations.

Browns Shoes