Case Study: WhiteGold achieves $200,000 in annual savings and double-digit yearly growth with Oracle NetSuite

NetSuite Helps IT Distributor Save $200,000 While Supporting Yearly Double-Digit Growth

WhiteGold, a Sydney-based IT distributor, was struggling to scale while managing complex, multi-level pricing and product lifecycle data using spreadsheets and a legacy Sage system. Manual quotation, quote-to-order and serial-number tracking processes were time-consuming, error-prone and prevented the company from offering value‑added support and renewal programs that would differentiate it in a competitive three-tier market.

By implementing NetSuite ERP’s integrated, customizable platform, WhiteGold automated serial-number lifecycle tracking, multi-level pricing and renewal workflows and deployed role-based dashboards for annuity management. The result: $200,000 annual savings versus a comparable server-based system, $20,000 yearly support savings, 50% faster quotations (quote-to-order down to 10 minutes), a 25% shorter order-to-cash cycle, 50% reduction in accounts receivable debt and the ability to offer next‑day RMA service as a key competitive advantage.

WhiteGold