Case Study: Energy Matters achieves $200K cost savings and rapid revenue growth with Oracle NetSuite OneWorld

NetSuite Helps Energy Matters Save Money, Take Advantage of Growing Clean-Energy Market

Energy Matters is a Melbourne-based retail and e-commerce specialist in clean-energy products that needed to scale quickly while avoiding delivery and installation problems that would alienate price-sensitive customers. Fragmented back-office systems (MYOB and SugarCRM) meant slow, inaccurate web pricing and frequent, hour-long support calls to resolve complex configuration and installation questions.

Energy Matters implemented NetSuite OneWorld—chosen over Microsoft Dynamics for its customizable, consultant-light approach—using web services to integrate its website and NetSuite Ecommerce to sync pricing, inventory and sales across five branches and support future international expansion. The solution delivered instant price updates, a customer self-service portal and an automated configurator, saving about $200,000 versus on-premise software, cutting order-to-cash time by 33% (21 to 14 days), reducing call times from ~60 to 20 minutes, enabling daily $10k–$15k automated sales and driving rapid revenue growth.

Energy Matters