Case Study: Epicuren Discovery achieves 125% increase in order shipments and improved customer satisfaction with Oracle NetSuite

NetSuite Helps Cosmetics Maker Boost Order Shipments, Reduce Costs, Improve Customer Satisfaction

Epicuren, a Laguna Hills–based cosmetics manufacturer and retailer, faced growing complexity from an expanding product line and rising component volumes. Manual inventory and warehouse processes, limited visibility into stock and orders, delayed order acceptance (up to two days), complex tax calculations and error-prone picking threatened capacity planning, customer satisfaction and efficient use of storage.

The company implemented NetSuite’s cloud ERP/CRM together with the eBizNET WMS to automate order-to-ship processes and deliver real-time visibility. As a result Epicuren boosted order shipments 125%, doubled sales staff productivity, cut raw materials storage by 33%, improved inventory turns 33%, reduced stock-outs 25% and raised order-fill rates 10%; reps can now place orders remotely with immediate confirmation, radio-frequency tracking was added, and automated processing saves hundreds of administrative hours per month.

Epicuren Discovery