Case Study: CHOICE achieves digital transformation and streamlined billing with Oracle NetSuite

NetSuite Helps Consumer Watchdog CHOICE Transform Its Business for the Digital Age

Choice is a leading Australian consumer advocacy group and publisher based in Sydney that struggled with fragmented, standalone systems for finance and subscriptions. As its products and channels diversified, the organization lost visibility into subscriber behavior and relied on manual processes with no automated membership renewals, marketing or analytics to support growth across print, online and mobile platforms.

Choice implemented NetSuite ERP, SuiteBilling and CRM with an Infinet payroll and employee portal, unifying finance, CRM and subscriber management into a single cloud platform with real-time dashboards and automated recurring billing. Since going live, Choice has increased its product lineup by 50%, streamlined billing for 180,000 subscribers, improved subscriber retention by 5%, cut financial reporting time by 50 days per year and reduced payroll data entry time—delivering better customer service and faster, data-driven decision making.

CHOICE