Case Study: InSource Solutions achieves up to $300,000 in annual savings and 30–35% efficiency gains with Oracle NetSuite SuiteProjects

Manufacturing IT Solutions Provider and Consultancy InSource Solutions Transforms Business with NetSuite SuiteProjects

InSource Solutions is an employee‑owned manufacturing IT solutions provider and consultancy in Richmond, VA, serving more than 4,000 clients including Weyerhaeuser and PepsiCo. To scale beyond its 70‑person operation, the 20‑year‑old firm needed to replace inefficient, disconnected on‑premise systems (Infor FACTS ERP, Infor Saleslogix CRM and TimeLinx) that hampered revenue recognition, services management and financial reporting.

Working with NetSuite Professional Services, InSource deployed NetSuite CRM, ERP, SuiteProjects and SuiteBilling to unify project accounting, billing, time and expense, and renewals. The cloud solution improved efficiencies (35% in deferred revenue management, 30% in order‑to‑cash), enabled a 10–12% rise in contracts across 1,100 maintenance agreements without new headcount, replaced nearly all of 16 on‑premise apps, and delivered $200K–$300K in annual savings while supporting custom workflows and partner integrations.

InSource Solutions

Thomas Barczak

CIO and Co-Founder