Case Study: Lovesac achieves omnichannel visibility, streamlined operations and scalable growth with Oracle NetSuite

Lovesac Marries Visibility, Efficiency and Growth with NetSuite

Lovesac, a rapidly growing furniture designer and manufacturer, faced process inefficiencies and limited visibility trapped in a legacy Microsoft ERP as it scaled from a garage start-up to a national brand with 70+ showrooms. The company needed a cloud-based, single source of truth for customer, order and inventory data to deliver a seamless omnichannel experience across stores, online and call center channels and to support accelerating demand.

By implementing NetSuite ERP, CRM, Order Management and SuiteCommerce InStore, Lovesac unified back-office and POS systems on a cloud platform, enabling real-time visibility, custom workflows and optimized inventory and order management. The solution empowered store associates with up-to-date customer and order information, supported roughly 50% year-over-year revenue growth, and provided the operational and financial insights needed to scale and sustain continued expansion.

Lovesac