Case Study: LexisNexis Pacific achieves consolidated CRM and real-time customer insights with Oracle NetSuite

LexisNexis Powers Its Media Publishing Business in Australia and New Zealand with NetSuite

LexisNexis Pacific, a media publishing business based in Chatswood serving clients across Australia and New Zealand, was slowed by accelerated growth and a patchwork of proprietary CRM systems. Disconnected data, duplicated manual entry, slow reporting, and the need to integrate a large acquisition — together with demands for strong security and mobile access — undermined customer insight and operational efficiency.

LexisNexis implemented NetSuite as a single cloud-based platform for CRM, sales force automation, project management and support, integrated with its global finance and marketing systems. The rollout delivered real-time, 360° customer visibility, faster reporting, seamless integration of the acquired business, centralized billing control, PCI-compliant security and remote access — streamlining operations, reducing IT overhead and enabling scalable growth.

LexisNexis Pacific