Case Study: KnowledgeNet achieves streamlined operations and double-digit revenue growth with Oracle NetSuite

IT Education Provider KnowledgeNet Streamlines and Grows with NetSuite

KnowledgeNet, a Tempe-based provider of IT education and training serving 14,000 corporate customers and 28,000 students, struggled with a fragmented environment of QuickBooks, Excel and Act! that created security gaps, limited visibility and constrained scalability—hindering decision-making, productivity and growth.

By implementing NetSuite ERP and CRM (selected over competing solutions) and integrating with Act-On, KnowledgeNet consolidated processes onto a single, customizable cloud platform with real-time data. The change streamlined lead qualification, sales, order-to-cash, financials and support, driving efficiency gains (lead qualification +60%, support +70%, sales +50%), double-digit year-over-year revenue growth, and plans to extend e-commerce via SuiteCommerce.

KnowledgeNet