Case Study: Intimus International boosts operational efficiency — slashes invoicing to 1 minute and saves 240 dispatch hours weekly with Oracle NetSuite

Intimus International - Customer Case Study

Intimus International, a German leader in information and cash management systems, faced fragmented accounting and operations after mergers: eight country offices ran different processes, year-end reporting was manual, dispatchers spent hours coordinating field technicians by phone, and paper job forms made invoicing slow and error-prone. The company needed a uniform, real-time accounting and field-service workflow to consolidate financials and improve service delivery.

Intimus implemented NetSuite OneWorld to standardize accounting and ERP across countries and deployed FieldAware to mobilize technicians and automate field data capture. Integrated workflows push service orders to tablets, let engineers schedule and record time/parts, and feed invoicing back to NetSuite. The result: consolidated, real-time financials and supply-chain visibility, dramatically faster dispatch and billing (saving hundreds of dispatch hours weekly and cutting invoice time from one day to under a minute), and noticeably improved customer service.

Intimus International

Gunther Dehaes

General Manager