Case Study: International Military Antiques achieves 95% same-day order fulfillment and zero bad debt with Oracle NetSuite

International Military Antiques with NetSuite

International Military Antiques, a retail specialist in historical military collectibles based in Gillette, N.J., was growing about 25% annually but hampered by fragmented systems (Peachtree plus handwritten notes), scattered data and a labor‑intensive order process that limited visibility and slowed fulfillment.

By deploying NetSuite OMX as a single system of record and integrating it with Magento and ChannelAdvisor, the company streamlined order management across its website, call center and marketplaces. The result: 95% of orders cleared within 24 hours, average order size up 11%, bad debt reduced to zero, real‑time inventory and marketplace updates, same‑day shipping from two warehouses and improved customer retention.

International Military Antiques