Case Study: OnSolve One Call Now grows revenue from $2M to $8M without adding finance staff with Oracle NetSuite

Inc. 500 Winner Grows From $2M to $8M in Revenue with NetSuite Without Adding Finance Staff

One Call Now, a Troy, OH–based provider of automated phone calls and text messages for governments, schools and businesses, faced complex billing and customer-service challenges driven by a large custom database (40,000 clients, 15 million phone numbers and 400 pricing plans) and a need for better visibility into regional profitability. They needed a scalable way to manage that data and streamline operations without adding servers or finance staff.

After evaluating vendors, One Call Now replaced Goldmine and custom software with NetSuite and used NetSuite Web services APIs to integrate its website and SQL database. The change cut account creation from 24 hours to 60 seconds, reduced average support ticket time from 12 minutes to three, enabled self-service commission tracking that saves finance two days per month, and helped the company grow from $2M to $8M in revenue (over 35% annual growth) without adding finance staff.

OnSolve One Call Now