Case Study: IBEX Outdoor Clothing achieves 50% faster fulfillment and 98% fewer mis-picks with Oracle NetSuite

Ibex - Customer Case Study

IBEX Outdoor Clothing, a Vermont-based maker of natural wool apparel selling direct, retail and wholesale domestically and internationally, saw wholesale and ecommerce sales double in recent years. Their legacy ERP and paper-driven fulfillment couldn’t keep up, causing slow, error-prone picking that threatened to require added staff or a full systems overhaul.

IBEX implemented NetSuite ERP and OzLINK Mobile for warehouse optimization, using mobile picking and bin allocation to streamline operations. The result: order fulfillment time was cut by more than half, mis-picks fell by about 98%, productivity of existing staff increased, and the company saved over $50K annually while gaining the cloud agility to continue growing.

Ibex

Jay Moltz

IT/Operations Manager