Case Study: Hawk Ridge Systems achieves rapid growth and streamlined operations with Oracle NetSuite

Hawk Ridge Systems Soars to Rapid Growth with NetSuite

Hawk Ridge Systems, a leading value-added reseller and the #1 worldwide SolidWorks reseller, grew from a 30-person, six-office business into a 190-person, 18-location company serving over 26,000 customers. The company struggled with three separate on-premise systems (GoldMine for CRM, QuoteWerks for quoting and QuickBooks for accounting) that limited expansion, created data silos and manual processes, and hindered visibility into orders and financials as it pursued aggressive growth targets.

Hawk Ridge implemented NetSuite (with Avalara for U.S. tax calculations) to unify ERP and CRM, automate workflows from quote to invoice, and provide real-time data access across locations and mobile users. The cloud solution eliminated on-premise maintenance, increased invoice processing (4,200 in 2008 to 7,000 in 2014), supported higher transaction volumes without proportional back-office headcount growth, improved performance metrics and planning, and enabled expansion into new product lines like 3-D printers.

Hawk Ridge