Case Study: Harvey Maria achieves operational efficiencies and international B2B/B2C growth with Oracle NetSuite

Harvey Maria Gains Operational Efficiencies, Fuels International B2B and B2C Growth

Harvey Maria, a Sussex-based flooring and tiling retailer selling in the UK, US and Poland, was constrained by disparate on-premise systems (Sage Line 50, ACT! CRM, Microsoft Access and Excel), heavy reliance on spreadsheets for shipping and currency calculations, and limited office space for servers as it sought UK and international growth.

In 2006 the company implemented NetSuite (including Site Builder) with NetSuite Professional Services and BlueBridge One to unify finance, inventory, order management, CRM and ecommerce. The cloud solution automated international orders, shipping and currency conversions, provided real-time order and inventory visibility, improved customer satisfaction, supported scalable B2B and B2C expansion, drove consistent 40% annual sales growth since 2009 and saved roughly €165,000 a year in staff costs.

Harvey Maria

Richard Contreas

Director