Case Study: Generator Systems boosts service efficiency and doubles finance throughput with FieldAware and Oracle NetSuite

Generator Systems Delivers Exceptional Customer Service and Operational Excellence

Generator Systems, an Akron, Ohio company that sells and services generators and pumps, needed to modernize its field service operations. A cumbersome legacy system was slowing job completion, delaying closeouts and invoicing, and limiting responsiveness to customers.

The company implemented FieldAware with seamless NetSuite integration to give mobile technicians parts lists, customer history and turn-by-turn directions, and to automate work-order flow into finance. As a result, closeout time fell from 45 minutes to 5 minutes, schedulable hours rose 17%, work orders are closed daily instead of weeks later, and finance now processes twice as many transactions with the same staff—speeding response times and improving overall customer service.

Generator Systems

Kevin Starkey

Generator Systems