Case Study: Baylis & Harding achieves accelerated growth and greater business visibility with Oracle NetSuite

Flexible Global Support to Drive Customer Success Baylis & Harding Accelerates Growth Through Greater Business Visibility

Baylis & Harding is a Worcestershire-based wholesale distributor of toiletries and gift sets that experienced rapid growth but lacked timely visibility into financial, customer, and sales data. Managers and executives needed easier access to KPIs and ad hoc reporting to make proactive decisions and support continued expansion.

The company deployed NetSuite for ERP (financials, CRM, orders) and retained Phocas for business intelligence, giving users drag-and-drop dashboards and self-service reporting. As a result, leaders now get instant, drill‑down insights to compare performance against budgets and prior years, monitor sales reps and accounts, and take proactive actions—enabling better decision-making, upsell/cross-sell opportunities, and continued growth.

Baylis & Harding

Andy Taylor

IT Manager