Case Study: ESET achieves 10x ecommerce revenue growth with Oracle NetSuite

ESET Increases Ecommerce Revenues Tenfold With NetSuite

ESET LLC, a software and technology company with offices in San Diego and Bratislava, was rapidly outgrowing small-office tools like QuickBooks and Microsoft Office. The company faced fragmented customer records, a shopping cart that lacked abandonment and activity analysis, rising transaction volumes, and the need for enterprise-grade infrastructure and flexibility without adding IT headcount or incurring high ERP costs.

ESET implemented NetSuite ERP—200 users on integrated Financials, CRM and Ecommerce—automating customer support, lead generation, sales routing, partner access via a Customer Center, and promotional programs via Web services. The result: monthly e-store orders grew from 4,000 to 30,000 in four years, ecommerce revenue increased tenfold, the team handles over 1,000 support contacts daily with fewer errors and slower support-staff growth, and chargebacks fell by a factor of eight.

ESET