Case Study: Emitations.com achieves 50% faster order processing and scalable omnichannel fulfillment with Oracle NetSuite

Emitations Finds Order Management Gem with NetSuite

Emitations, a San Diego-based retailer, was outgrowing its legacy Yahoo! Store order management system. Rapidly increasing transaction volumes, labor-intensive fulfillment processes and limited inventory and customer visibility were hurting productivity, raising costs and threatening customer satisfaction.

After implementing NetSuite OMX, Emitations halved order processing time and scaled to handle peaks of up to 5,000 orders per week across its website, call center and marketplaces. Prebuilt shipping integration, visibility into ~10,000 SKUs, CRM and automated communications reduced fulfillment errors, improved customer service and marketing effectiveness, and delivered real-time reporting to support continued growth.

Emitations.com