Case Study: Eco Technology International Limited achieves 40% sales growth and superior customer service with Oracle NetSuite

Eco Technology International Limited - Customer Case Study

Eco Technology International Limited is a Hong Kong–based wholesale office-supplies distributor with $12M in revenue and 12 employees. The company struggled with disconnected Excel-based customer tracking, QuickBooks accounting, non-digital inventory, and no CRM, which led to poor visibility across the order lifecycle and customer information loss when staff left—hindering service quality and growth.

Eco implemented NetSuite OneWorld (with NetSuite Professional Services) to replace Excel and QuickBooks and unify accounting, CRM, inventory and delivery. The integrated system delivered a single source of truth, real-time pricing and inventory visibility, and marketing/CRM tracking; sales rose 40%, inventory levels dropped to under one-third of monthly turnover to reduce overstock, and customer service and operational efficiency improved significantly.

Eco Technology International Limited

Roy Loh

Eco Technology International Limited