Case Study: Coffee.org achieves scalable, multi-channel order management with Oracle NetSuite (NetSuite OMX)

Coffee.org Gets a Boost from NetSuite OMX

Coffee.org, a Fort Smith–based retail supplier of coffee, office coffee systems and equipment, needed a powerful but easy-to-use order management system that could scale with rapid growth and support both B2C and B2B channels, local office supply orders and online sales. The company launched with a custom front end and sought a backend solution to unify website orders, phone sales and multiple warehouse locations.

Coffee.org selected NetSuite OMX for its ease of use, broad functionality and integration capabilities; OMX now manages orders across the website and two warehouses, supports drop‑shipping, and runs an automated recurring‑order program for 750 active subscribers. The system handles about 3,000 orders a month, gives organization‑wide visibility into inventory and pricing across 25 channels, reduces costs, boosts profits and improves customer loyalty.

Coffee.org