Case Study: CivicPlus achieves triple revenue growth and a 3-day monthly close with Oracle NetSuite

CivicPlus Grows Its Business and Portfolio of Online Solutions for Local Government

CivicPlus, a Manhattan, Kan.–based provider of online solutions for local government, struggled with fragmented processes and poor visibility using Sage Peachtree and Act! CRM. Manual, paper-based billing and limited integration slowed cash flow, made reporting difficult, and constrained the company’s ability to scale as it grew its services business.

CivicPlus implemented NetSuite Financials, SRP and CRM to create a single integrated platform, automating time-and-expense capture, billing and project accounting. The result: streamlined monthly closes (from 20 days to three), clearer budget vs. actuals, improved customer support and case management, and rapid growth—revenue tripled and clients expanded from 500 to 1,700 across the U.S., Canada and Australia while NetSuite users grew from 25 to 200.

CivicPlus