Case Study: Chocolala achieves 10% waste reduction and $50K+ savings with Oracle NetSuite ERP

Chocolate Retailer Hits Sweet Spot in Middle East

Chocolala is a UAE-based retailer and manufacturer of handmade chocolates, cakes and ice creams with more than 30 stores, three warehouses and some 500 employees producing thousands of items weekly. As the company scales across the Middle East and plans ecommerce expansion, it faced growing complexity in inventory, production planning and cost control—compounded by importing 80% of raw materials and the need to synchronize production with demand without lengthy IT rollouts.

Chocolala deployed NetSuite ERP with implementation partner Foresee to unify financials, warehouse and order management and integrate a cloud POS for real-time stock and costing. The cloud solution minimized implementation time, boosted operational efficiency, cut waste by about 10% and saved over $50,000 in seven months, while laying the groundwork for better demand forecasting, ecommerce and regional growth.

Chocolala

Kashif Raza

Financial Controller