Case Study: Caring and Sharing Exchange achieves over $600,000 in savings and accurate deliveries with Oracle NetSuite

Caring and Sharing Exchange - Customer Case Study

Caring and Sharing Exchange is an Ottawa-based nonprofit that has provided back-to-school backpacks and holiday vouchers to low-income families since 1915. Because partner agencies and volunteers entered client contact data without standardization, the charity faced incomplete or incorrect addresses, duplicate requests, returned mail and undelivered assistance — costing time and leaving some families without help.

To fix this, the organization implemented Pitney Bowes Address Validation for NetSuite to validate and standardize addresses in real time at point of entry. The solution eliminated duplicate records, ensured mailability, saved the Ottawa community more than $600,000, and helped staff and partners save time and money while reliably getting assistance to the intended families.

Caring and Sharing Exchange

Cindy Smith

Executive Director